CHANGES TO YOUR COURSE
You are not entitled to change the date and/or type of a course reservation once confirmed. We will, however, make best efforts to accommodate changes that you request. Alternative dates will be provided based on availability. There is no refund if alternative dates are not available. Course type may be changed in accordance with instructor permission, either before or during your course. If a less expensive course is chosen after payment, we will not refund any difference in course fee. If a more expensive course is chosen after payment, you will be billed for the difference in course fee.
​
CANCELLATION POLICY
You may cancel your course at any time, subject to the following penalties:
• Between 60 and 46 days before your course, you owe 50% of the total course fee.
• Less than 46 days before your course, you owe the total course fee.
You must notify Top Tier of cancellations in writing. The penalties will be calculated from the date we receive your cancellation request. We reserve the right to cancel a course at any time. If we do so, we shall return all monies paid by you to Top Tier with respect to the provision of the course.
​
DEPOSITS
If you are taking a course onboard one of our school vessels, a deposit of 30% of the total course fee is required to reserve your place, followed by another 30% 90 days prior to the course start date, with the remaining 40% balance due 60 days prior to the course start date. Deposits cover Top Tier Sailing administration costs, and half of this amount is non-refundable in the event of cancellation.
If you are taking a course onboard a chartered vessel, deposits will be made in accordance with the charter contract.
​
PAYMENT
Top Tier will process the fee 90 days and then 60 days prior to the confirmed start date, as specified in your booking statement. All courses must be fully paid for at least 60 days prior to the confirmed start date. If a course is being run on a chartered vessel, the payment terms will be in accordance with the charter company’s terms and conditions.
​
FORCE MAJEURE
If weather conditions are the reason for course postponement, then alternative date(s) will be offered, where possible. An alternative date must be accepted within three months from the original date. We do not provide a refund where weather or other force majeure reasons are the reason for postponement. You will be responsible for any increase in cost due to seasonal variations or change in sailing selection.
​
Top Tier will always make best efforts to provide courses as published. However, in the event of other force majeure, including an act of God, strikes, lock out, act of Government, or any other occurrence beyond our control, Top Tier will not be liable if prevented from fulfilling its obligations. We will always endeavor to provide a service of equal quality if possible.
​
TRAVEL INSURANCE
You will be required to purchase a travel insurance policy to cover any unexpected events. In fact, it’s best if you purchase it soon after making your initial deposit.
You are responsible for ensuring that you have travel insurance that covers baggage and personal effects, trip delay, trip interruption, trip cancellation, medical expenses, and repatriation, if necessary. You are also responsible for ensuring that this insurance covers you while sailing.
For more information, please review the Terms and Conditions.
​
​